While we at Luxury Home Furnitures are endeavoured to selling a wide range of fabulous furniture and home improvement items at exceptional prices, we understand there may be an occasion where you decide to return or exchange something you bought from us online.

With reference to the Distance Selling Regulations, if you change your mind and would like to return your order after delivery, you have a cooling off period of 14 days. You can do so for any reason – even if you simply changed your mind.

However please note you must inform us within 14 days of receiving your item of your intent to withdraw from your contract. From that date you will have an additional 14 days to return the item to us, for which you will be responsible for covering the cost. We can also arrange to collect the item from you, however please be aware this will be subject to a collection fee which will be deducted from your refund.

You must also ensure that the goods are in an “as new” condition on return and in the original, undamaged packaging. You must not have used or installed the item or we may seek to recover the costs from your refund amount.

Within 14 days of receiving the item being returned we will issue your refund.

Due to hygiene reasons mattresses and mattress toppers that have been removed from their packaging cannot be returned under any circumstances. Similarily, custom orders can not be returned.

We do provide delivery services, and the cost is dependent on location and the size of your purchase. In several cases, our delivery fees are waived. We call all our customers and arrange a delivery time which is convenient for them. We do tell all our customers that custom orders require a time frame of six to eight weeks. If the order is going to take longer then the customer is notified immediately.

Furniture items in stock are estimated to be delivered within 1 – 3 Weeks. If your item is not in stock, we will contact you to let you know when we will have it. Once you have received your online email confirmation, a member of our team will be in touch with you by email shortly thereafter (usually within 24 hours, except at weekends).

Our warehouse and delivery team treat every piece of furniture as if it was their own. Unfortunately, on rare occasions an item may get damaged in transit.

In the unlikely event that your furniture arrives with visible signs of transit damage, write this on the delivery note that you are asked to sign by our delivery partners. Then contact our customer service team at +1(916)345 6745 within three days of your order.

If any items were damaged in transit, this must be reported to us within three days of delivery of the item.

If possible, please return all items to us in the original packaging complete with all documentation that belongs to it. As an alternative, we may arrange a technician call out to fix minor damages, or we may arrange an uplift and replacement of your item for you. We will then issue a) a replacement or b) a full refund (online orders only) once we receive the item(s).

In the unlikely event that your furniture is faulty please report to us within three days of noticing the fault by emailing us at info@luxuryhomefurnitures.com with your contact number, a brief description of the fault and include pictures where possible. Please note that you may be required to conduct a diagnostic via telephone to ensure the fault can’t be immediately rectified.

If the damage requires more intensive investigation, we will then either arrange for a technician to call to your home, organise a collection of the item, or if convenient you can personally return the item to your nearest store.

If some of your items are in stock and others aren’t, we will deliver in-stock items first so as not to delay. To find out when the remaining item(s) will be delivered contact your ordering store for an update.

When you order your furniture, it’s crucial to check that it will fit through your home’s doorways and entrances by measuring all doors and stairways as well as the chosen space as carefully as possible. While this furniture can be returned for online purchases, it does create a lot of inconvenience on both sides in arranging for a new delivery of furniture with suitable measurements.

• • Focus on quality and functionality, not just the price tag
  • Solid wood (cherry, mahogany, oak) offers the best value
  • Address basic needs first: sofa, dining table and chairs, bed

We have several options available to our customers. You can customize the dimensions of your furniture to fit the space in your room, i.e., make your sofa longer than standard, and your seating deeper and comfier. We can add tufting and nail-heads, also provide different finishes.

Customizing is a little extra because of the additional materials we need to purchase. We will always arrive at a price that is within our customer's budget.

All our frames are solid Maple. All our furniture is made at our location. Our factory has over a hundred years of combined experience. All our finishes are non-toxic, and our products are industry certified.

• • 10 to 15 years for sofas/beds; longer for quality wood pieces
  • Ultimate lifespan depends on the frequency and type of care
  • Longevity is also affected by how/how often the piece is used

On the rare occasion you receive an incorrect item in your order contact us at +1(916)345 6745 or email us at info@luxuryhomefurnitures.com within three days of your order. Please do not remove the item from its packaging. We will arrange for the collection of the incorrect item free of charge and replace it with the correct item as soon as possible.