Ordering is a very simple process.

• When you have found the product you wish to buy, simply select quantity and any options such as colour, size etc, and then click on the orange  “add to cart” button.
• If you want to view the item you intend on purchasing at any time, you just click the basket that appears on the top left hand corner of the page. From here you can view your cart to make changes such as edit quantities or delete items. If you’re ready to proceed with the order, click “checkout”
• You’ve now reached the order form. Enter your personal details and whether or not you want it shipped to a different address then select your preferred payment method to proceed and place your orders. You will receive a confirmation email with an order number as soon as your order has been processed.

Once you’ve placed an order you will receive an email order confirmation with your order number and contact details.

A member of our team will then send on a further email (usually within 24 hours, unless your purchase was made over the weekend), explaining the next steps. If you have opted for home delivery, a member of the team will usually contact you by text message with confirmation of your delivery date and time.

Yes. Shortly after placing an order you will get an order confirmation email with an order number and details of your purchase. If it is not in your regular email, please check your junk folder

To change your order before online delivery please contact customer services on +1(916)345 6745 or email info@luxuryhomefurnitures.com

Please note any changes made after your confirmed order may result in the order taking longer for delivery. at least one working day prior to the scheduled delivery date to amend or cancel your order.

To cancel your online order before delivery please email us at info@luxuryhomefurnitures.com or call +1(916)345 6745. Please note if your item has been shipped or delivered there will be charges for delivery and uplifts.

While we at Luxury Home Furnitures are endeavoured to selling a wide range of fabulous furniture and home improvement items at exceptional prices, we understand there may be an occasion where you decide to return or exchange something you bought from us online.

With reference to the Distance Selling Regulations, if you change your mind and would like to return your order after delivery, you have a cooling off period of 14 days. You can do so for any reason – even if you simply changed your mind.

However please note you must inform us within 14 days of receiving your item of your intent to withdraw from your contract. From that date you will have an additional 14 days to return the item to us, for which you will be responsible for covering the cost. We can also arrange to collect the item from you, however please be aware this will be subject to a collection fee which will be deducted from your refund.

You must also ensure that the goods are in an “as new” condition on return and in the original, undamaged packaging. You must not have used or installed the item or we may seek to recover the costs from your refund amount.

Within 14 days of receiving the item being returned we will issue your refund.

Due to hygiene reasons mattresses and mattress toppers that have been removed from their packaging cannot be returned under any circumstances. Similarily, custom orders can not be returned.

Furniture items in stock are estimated to be delivered within 1 – 3 Weeks. If your item is not in stock, we will contact you to let you know when we will have it. Once you have received your online email confirmation, a member of our team will be in touch with you by email shortly thereafter (usually within 24 hours, except at weekends).

Our warehouse and delivery team treat every piece of furniture as if it was their own. Unfortunately, on rare occasions an item may get damaged in transit.

In the unlikely event that your furniture arrives with visible signs of transit damage, write this on the delivery note that you are asked to sign by our delivery partners. Then contact our customer service team at +1(916)345 6745 or email us at info@luxuryhomefurnitures.com within three days of your order.

If any items were damaged in transit, this must be reported to us within three days of delivery of the item.

If possible, please return all items to us in the original packaging complete with all documentation that belongs to it. As an alternative, we may arrange a technician call out to fix minor damages, or we may arrange an uplift and replacement of your item for you. We will then issue a) a replacement or b) a full refund (online orders only) once we receive the item(s).